Busy is not unavailable.
Up to 10 simultaneous calls per number, with 24/7 and after-hours coverage. Forward your existing business number or use an Infercall number.
THE INFERCALL PRODUCT
A front desk.
Not just an answer.
Answers, qualification, bookings and handovers—connected to what your business knows and how your team works.
Explore the productTHE WHOLE FRONT DESK
One useful conversation.
A lot going on behind it.
01
Calls with a purpose.
Answer the call, understand the reason and find the right next step.
Ask better questions.
Screen and qualify enquiries using the questions, service areas and business rules you choose. Capture the details that make a handover useful.
Get to the right person.
Transfer to the right team member according to availability and routing rules. If they can’t answer, take a structured message.
Recognise returning callers.
Turn on caller memory to pick up where the last conversation left off.
ONE NUMBER. SEPARATE CONVERSATIONS.
JM
A new customer
“Can I book someone for Thursday?”
Checking the calendarAL
A service enquiry
“Do you cover my area?”
Answering from your business detailsSR
A returning caller
“Could I leave a message for Sam?”
Taking the detailsRoom for ten. Each caller gets their own conversation.
Example calls
“Do you cover my area?”Caller
- 1Understand the question
- 2Check your business information
- 3Give the caller an answer
An answer. Not another interruption.
Services, prices, hours and policies come from the information you’ve reviewed. If a question needs you, Infercall takes the details and passes it on.
Example conversation
02
Your information. Your answers.
A receptionist needs to know the business. You decide what it knows.
A website is a starting point.
Import business information from your website, review it and correct anything that needs attention.
Make room for the details.
Add documents, menus, manuals, catalogues, price lists and FAQs. Keep your information current as the business changes.
Business rules matter.
Set boundaries for estimates, appointment types, cancellations, service areas and when to bring a person into the conversation.
Reception for your practice.
Help callers with opening hours, new-patient details and appointment enquiries, and pass questions to your practice team.
A CUSTOMER ASKS
“How much is a colour correction?”
We start with a consultation so we can assess your hair and give you the right price.
Colour corrections · Consultation before quoting
Answers based on your business.
03
Sound like you belong.
Choose how your business says hello—not just whether someone answers.
A voice you’re comfortable with.
Audition the available voices, choose a personality and set the tone of your receptionist.
A greeting that fits.
Configure what callers hear first and how the conversation should feel.
Speak the caller’s language.
Choose your receptionist’s voice and languages during setup.
Keep the context.
Keep the conversation relevant to your customer and your business.
04
Move the enquiry forward.
Useful conversations end with more than a promise that someone will call back.
Connect your calendar.
Use a supported calendar integration and set the booking rules before offering appointments.
Find a suitable time.
Book appointments around your services and schedule.
Route instead of guessing.
Transfer callers when a person needs to take over. Use the fallback you’ve chosen when they’re unavailable.
Send a clear handover.
Capture the caller’s details, the reason for calling and the next action for your team.
THE REQUEST
Thursday
10:00 amRepair visitRequested
10:00 amRepair visitRequested
YOUR WEEKConnected calendar
WedThuFri
09:0010:0011:0012:00
On the job
Lunch
An appointment in your calendar.
Example booking
05
Keep the whole picture.
From one conversation to the shape of your working week.
The short version.
Call summaries, structured messages, notifications and next actions.
The original conversation.
Transcripts and recordings for review, subject to your settings and applicable consent requirements.
Beyond a call count.
Review call volume, duration, outcomes and busy periods. See suggested call themes, sentiment and follow-up actions.
Your controls.
Manage knowledge, routing, agents and usage. Choose your recording and data settings. Choose a plan and allowances that fit your business.
Your conversationsTodayCALL SUMMARY
Tap replacement
Kitchen mixer tap. Customer is at home after 11. Appointment added to the connected calendar.
- Appointment
- Thursday, 11:30 am
Transcript Recording
Example dashboard
06
Join up your front desk.
Keep your conversations connected.
Inbound voice.
A phone receptionist for incoming business calls.
Website chat.
A website conversation connected to your business information and supported actions.
Helpful follow-up messages.
Send information callers ask for and keep active conversations moving.
Business integrations.
Google Calendar creates appointments. Calendly sends a booking link. Connect your customer tools for lookup and follow-up.
Customer email · beta.
Forward customer email to your front desk and approve replies through your connected business Gmail account.
API and webhooks.
Talk to us about the events and actions you want to connect.
A caller asks for Thursday
infercallUnderstands the requestGoogle CalendarAppointment created
A request becomes an appointment.
Connect your calendar so the receptionist can check a suitable time and create an appointment.
Google CalendarSquareMindbody
Calendly is different: it creates a scheduling link for the caller to finish booking. SuiteDash appointment requests need team confirmation and remain beta.
Connect the tools you use.
A BETTER FIT STARTS WITH A QUESTION.
