Website chat

Help the customer who would rather type.

They’re reading your services page, but one question stands between browsing and getting in touch. Bring your business knowledge to website chat so they can ask it there and then.

Start with your website

Useful help at the moment a website visitor needs it.

A visual walkthrough

A visitor checks a service before deciding whether to book.

No phone call needed.

The visitor opens the business’s chat widget and asks about a service.

Is this service suitable for me?Relevant guidance from business informationSupported booking or a clear team handover

Channel: Website chat
Question: Is this service suitable for me?

Read the complete example

No phone call needed.
The visitor opens the business’s chat widget and asks about a service.
Channel
Website chat
Question
Is this service suitable for me?
Explain what you offer.
The receptionist draws on the information supplied for the business.
Information
Service description and requirements
Answer
Relevant service guidance
Move beyond an FAQ.
Configured, supported actions can help the visitor progress; questions that need the team should be handed over clearly.
Next step
Supported booking or enquiry
Team handover
When personal help is needed

Use the information you already maintain.

Website chat connects to your receptionist’s business knowledge. Keep service details, prices and policies current in one place rather than writing a separate set of answers for visitors who type instead of call.

Give the conversation somewhere to go.

Supported actions depend on the connections and configuration available to the receptionist. A direct calendar booking, a scheduling link and a message for the team are different outcomes. Explain the one your business can offer rather than promising every chat will become a confirmed booking.

Place help where questions arise.

Configure the customer chat widget and add it to your website. Review it on the pages where visitors choose a service or look for contact details, then test typical questions on mobile as well as desktop.

MAKE IT YOURS

Set up the useful part.

Website chat supports text conversations. Its available booking and enquiry actions depend on the receptionist and connections you choose.

Prepare the agent and its business information.
Configure the website widget and add it to your site.
Test questions and the supported next steps without assuming every phone action applies to chat.

Good questions.

Does the visitor need to phone us?

No. They can ask questions by typing in the website chat widget.

Does it know the same business details as the receptionist?

It uses the configured agent’s business information. Review that information and the agent assigned to the widget.

Will every integration action work in chat?

Use the actions supported by the configured chat journey and connected provider. Check the specific action during setup rather than assuming every voice action is available.

GIVE YOUR WORK THE ATTENTION IT DESERVES

Start with your business.

Bring your website. Review the receptionist. Choose what it handles.

Meet your receptionist