TRADES & HOME SERVICES
Stay on the job.
Not on the phone.
A customer needs help. You’re already helping someone else. Give the new enquiry a useful first conversation without putting down the tools.
FOLLOW THE CALL
Example callINBOUND ENQUIRY
What needs doing?
Service needed · location · caller details
Follows your business rulesUnderstand the job
Your receptionist asks for the details you need to assess the work, using the questions and service area you set. Not every enquiry needs your immediate attention.
SET IT UP YOUR WAY
Make it work your way.
- Add your services, service area and the jobs you don’t take.
- Choose the details you need before deciding on a job.
- Set booking and transfer rules, including after-hours handling.
AN ACTUAL INFERCALL CONVERSATIONHear what a good
Hear what a good
first hello sounds like.
Clara answering for Dave’s plumbing business.
START WITH YOUR BUSINESS
Make it yours.
Meet your receptionist. Make it yours.
