Frequently Asked Questions

Infercall provides an AI voice agent that answers your business phone calls 24/7. It greets callers naturally, answers questions about your business, books appointments, and sends you a summary of every call. Think of it as a tireless receptionist that never takes a day off.

Not at all. We give you a dedicated phone number. You forward your missed calls (or all calls) to that number — done. The whole thing takes about 60 seconds. No IT skills required, no apps to install.

No. Everything runs in the cloud. You manage your agent through a simple web dashboard on any device — phone, tablet, or laptop. No downloads, no updates to worry about.

When you set up your agent, you tell it about your business — services, hours, pricing, FAQs. You can also upload documents or link your website. The AI uses all of this to answer caller questions accurately.

Meet your receptionist and explore how it works before choosing a plan. A paid plan is needed for live business calls and a phone number.

Infercall is subscription-based. In Australia, plans start at A$10/month for Starter, then A$49/month for Standard and A$149/month for Business. US and UK pricing starts at $5/£5. Plans include minutes, and you can add voice credits or extra phone numbers when needed. No lock-in contracts.

No. Your bill is made up of your plan, any extra voice credits you choose to buy, phone number rental, and applicable taxes. No setup fees, no surprise billing math, and no per-feature charges.

Plans include a block of minutes each billing period. If you need more, you can buy prepaid voice credits from the dashboard. Calls use your included minutes first, then draw from your voice credit balance. You can see both usage and balance at any time.

If you run out of voice credits after using your included minutes, calls stop being answered until you top up. We send low-balance alerts so you have time to add more credit before that happens.

Same quality, fraction of the cost. Sub-600ms response times mean conversations flow naturally. Plus, Infercall never takes a sick day, never puts callers on hold, and works 24/7 including weekends and holidays.

Most can't tell. Infercall uses the latest voice AI with natural pauses, real intonation, and conversational flow. Callers hear a friendly, professional voice — not a robotic one.

Your AI agent picks up, greets the caller by your business name, and handles the conversation — answering questions, collecting details, or booking appointments. After the call, you get a full summary and transcript.

Yes. Unlike a human receptionist, your AI agent can handle multiple simultaneous calls. No caller ever gets a busy signal or has to wait on hold.

It handles it gracefully — takes the caller's details and lets them know someone will get back to them. You get notified immediately so you can follow up. No awkward silences or wrong answers.

Yes. You can set a phone number for your agent to transfer calls to when a caller needs a real person. If you don't pick up, the agent takes a message and notifies you so you can call back quickly.

Yes. You keep your existing number and simply set up call forwarding to your Infercall number. Your customers don't need to know anything changed.

Call recordings and transcripts are stored securely with access controls. We use service providers to operate Infercall, as listed on our subprocessors page. Our privacy policy explains how your information is handled.

Yes. Call recording is available and can be toggled on or off per agent. Recordings and full transcripts are available in your dashboard.

Yes. Connect Google Calendar so Infercall can check availability and create appointments during calls. You choose your services and booking times. Calendly sends the caller a booking link to complete the appointment.

We offer local phone numbers in Australia, the United States, and the United Kingdom, with toll-free options where supported. New Zealand pricing follows AU for now, and NZ numbers are coming soon.

Infercall is built on enterprise-grade infrastructure. Our voice processing runs on edge servers close to your callers for minimal latency and maximum reliability.

Yes. You have full control over your agent's personality, greeting, the information it shares, and how it handles different scenarios. You can update it any time from the dashboard.