Question 1

What exactly does Infercall do?

Accepted Answer

Infercall provides an AI voice agent that answers your business phone calls 24/7. It greets callers naturally, answers questions about your business, books appointments, and sends you a summary of every call. Think of it as a tireless receptionist that never takes a day off.

Question 2

Is it hard to set up?

Accepted Answer

Not at all. We give you a dedicated phone number. You forward your missed calls (or all calls) to that number — done. The whole thing takes about 60 seconds. No IT skills required, no apps to install.

Question 3

Do I need to install any software?

Accepted Answer

No. Everything runs in the cloud. You manage your agent through a simple web dashboard on any device — phone, tablet, or laptop. No downloads, no updates to worry about.

Question 4

How does the AI know about my business?

Accepted Answer

When you set up your agent, you tell it about your business — services, hours, pricing, FAQs. You can also upload documents or link your website. The AI uses all of this to answer caller questions accurately.

Question 5

Can I try it before committing?

Accepted Answer

Yes. You can explore the full dashboard and configure your agent without paying. You only pay when you start receiving real calls or purchase a phone number.

Question 6

How much does Infercall cost?

Accepted Answer

Infercall uses a simple prepaid balance model. You top up your account and pay per minute of call time. No monthly subscriptions, no lock-in contracts. You only pay for what you use.

Question 7

Are there any hidden fees?

Accepted Answer

No. You pay for call minutes and phone number rental — that's it. No setup fees, no per-feature charges, no surprise line items.

Question 8

How does the prepaid balance work?

Accepted Answer

You add credit to your account via card payment. Each call deducts from your balance based on duration. You can see your balance and usage in the dashboard at any time, and top up whenever you like.

Question 9

What happens if my balance runs out?

Accepted Answer

Calls will stop being answered by your AI agent until you top up. We'll send you low-balance alerts so you're never caught off guard.

Question 10

How does Infercall compare to Ruby or Smith.ai?

Accepted Answer

Same quality, fraction of the cost. Sub-600ms response times mean conversations flow naturally. Plus, Infercall never takes a sick day, never puts callers on hold, and works 24/7 including weekends and holidays.

Question 11

Will callers know they're talking to AI?

Accepted Answer

Most can't tell. Infercall uses the latest voice AI with natural pauses, real intonation, and conversational flow. Callers hear a friendly, professional voice — not a robotic one.

Question 12

What happens when someone calls?

Accepted Answer

Your AI agent picks up, greets the caller by your business name, and handles the conversation — answering questions, collecting details, or booking appointments. After the call, you get a full summary and transcript.

Question 13

Can it handle multiple calls at once?

Accepted Answer

Yes. Unlike a human receptionist, your AI agent can handle multiple simultaneous calls. No caller ever gets a busy signal or has to wait on hold.

Question 14

What if the AI can't answer a question?

Accepted Answer

It handles it gracefully — takes the caller's details and lets them know someone will get back to them. You get notified immediately so you can follow up. No awkward silences or wrong answers.

Question 15

Can it transfer calls to me?

Accepted Answer

Call forwarding to a live person is on our roadmap. Right now, the agent takes a message and notifies you so you can call back quickly.

Question 16

Does it work with my existing phone number?

Accepted Answer

Yes. You keep your existing number and simply set up call forwarding to your Infercall number. Your customers don't need to know anything changed.

Question 17

Is my data secure?

Accepted Answer

Absolutely. All calls are encrypted in transit. Call recordings and transcripts are stored securely and only accessible to you. We never share your data with third parties.

Question 18

Can I record calls?

Accepted Answer

Yes. Call recording is available and can be toggled on or off per agent. Recordings and full transcripts are available in your dashboard.

Question 19

Does it integrate with my calendar?

Accepted Answer

Yes. Infercall connects to Google Calendar so your agent can check your real-time availability and book appointments directly during calls. No double-bookings.

Question 20

What phone numbers are available?

Accepted Answer

We offer local phone numbers in Australia, the United States, the United Kingdom, and New Zealand. You can choose a number that matches your business location.

Question 21

What uptime can I expect?

Accepted Answer

Infercall is built on enterprise-grade infrastructure. Our voice processing runs on edge servers close to your callers for minimal latency and maximum reliability.

Question 22

Can I customise what the agent says?

Accepted Answer

Yes. You have full control over your agent's personality, greeting, the information it shares, and how it handles different scenarios. You can update it any time from the dashboard.

Frequently Asked Questions

Getting Started

Pricing & Billing

Calls & Voice Quality

Technical & Security

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