Do I have to change my number?
No. Forward your existing number to the Infercall number, or advertise the new number directly if you would rather keep the two separate. Your main number keeps working the way it does now.
BUSY FRONT DESKS
The desk is busy.
Not closed.
Your receptionist is on a call and the second line is ringing. Infercall takes the overflow and hands back anything that needs a person.
FOLLOW THE CALL
Example callINBOUND ENQUIRY
The calls your desk can’t reach.
Busy · unanswered · after hours
Follows your business rulesTake the overflow
Forward only when the line is busy or unanswered, so your receptionist keeps first refusal on every call. The caller hears your greeting, not a hold message.
Before you forward the second line.
Will my receptionist still answer calls?
Yes. Set your provider to forward only when the line is busy or unanswered, so your desk takes everything it can and the overflow comes to Infercall. When the line frees up, calls come back to your team.
Is this the same as an answering machine?
No. A machine records a message. Infercall holds a conversation, answers questions from your business information and moves the caller to a booking, a job record or a person.
SET IT UP YOUR WAY
Make it work your way.
- Set your phone provider to forward busy and unanswered calls, not all calls.
- Choose which enquiries must always reach a person.
- Connect a calendar if appointments should be booked during the call.
START WITH YOUR BUSINESS
Make it yours.
Meet your receptionist. Make it yours.
