Changelog

Setup now reads your real catalogue. Connect ServiceM8 (job categories), Simpro (catalogue items with prices) or Xero (sellable items), and your agent learns the services and prices you actually use — not guesses.

Simpro is here. Connect your build and the agent creates customers and jobs on the spot — auto-linking or creating the customer record, then dropping the job in ready to dispatch.

Connecting an integration used to leave a manual step: saving the connection, then separately telling your agent to use it. Now the two happen together — paste your credentials, save, and your agent can use the new tool on the next call.

Xero integration is live. Connect your Xero account and the agent turns a call into a draft quote — matching or creating the contact, then dropping a quote in Xero ready for you to review and send.

The tradie stack just got real. Plug in your ServiceM8 account and your agent can create jobs (and clients) on the spot during a call — the job appears in ServiceM8 ready to dispatch, with the caller's details attached.

The website got the Switchboard treatment. There's a new animated hero, light mode across the site, a solutions hub for each type of business, and every page now tells a clearer story about what your agent actually does.

We hardened the mobile sign-up journey. Test calls now recover gracefully if something drops mid-flow, and your progress is saved so nothing resets partway through getting set up.

Calls that need a human now get there properly. You can set up multiple transfer destinations in the exact order you want, and your agent can screen the caller before patching them through — so you're never caught off guard.

Call recordings and transcripts now play properly on mobile. Playback ties into your phone's native media controls, so you can lock the screen, switch apps, and keep listening.

When a number is paused or cancelled, everything behind it is now tidied up properly. The change is invisible day-to-day, but it means cleaner billing and no surprises when you manage your numbers.

Small fixes that make the chat widget feel right on a phone. It opens and expands smoothly, stays put while you type, and anchors correctly on mobile screens.

We refocused the dashboard around you. Instead of generic panels, it now walks through your business setup in a way that matches how you actually run things — and keeps test activity clearly separate from real customer calls.

There's now an AI support assistant built right into the Infercall dashboard. It knows your account setup, your agent configuration, and the platform — so it can give you relevant answers instantly instead of generic help articles.

We've made the setup process significantly quicker. Your website is scanned faster, irrelevant pages are automatically skipped, and the whole flow from sign-up to a working agent has fewer hiccups.

The way your agent talks has had a major upgrade. Greetings feel natural instead of scripted, conversations flow better, and the agent handles tricky situations — like off-topic questions or confused callers — without breaking character.

We've gone through the entire dashboard and cleaned things up. Text is easier to read, backgrounds are cleaner, and interactive elements are more consistent. Small changes that add up to a much better experience.

We've set up a proper support desk. Email us and you'll get a branded reply from Infercall — not a generic no-reply address. Conversations are threaded so nothing gets lost, and our team sees full context on every ticket.

When someone calls or chats, your agent now sounds like it belongs. We detect the caller's region and adjust language and accent to match — so an Australian caller hears an Australian voice, and a US caller hears an American one.

If you've embedded the Infercall chat widget on your website, mobile visitors no longer lose sight of the conversation when their keyboard pops up. The widget resizes to fit the visible screen.

The prompt pipeline — the system that turns your business details into agent instructions — has been completely rewritten. Agents now sound like they actually work at your business rather than reading from a script.

Infercall now works like a car configurator: see everything, tweak everything, pay only when you turn the key. Free users can set up agents, connect integrations, upload knowledge bases, and preview their prompt — all without entering a credit card.

Cost gates apply only to actions that cost us money: live calls, phone numbers, SMS, and test calls.

Small business owners live on their phones. The dashboard now does too. We've rebuilt navigation, tables, and forms for mobile screens so you can manage your agent from the job site, the salon chair, or the train.

Full two-way SMS support is live. When a caller hangs up, your agent can send a follow-up text with booking confirmations, directions, or next steps. Customers can text back, and the AI handles the conversation — or you can jump in manually from the SMS inbox.

Connect Google Calendar in the integrations tab and your agent handles the rest. During a call, it checks your real-time availability, offers slots to the caller, and creates the event with all the details.

Your AI agent is only as good as what it knows. Now you can upload documents — PDFs, text files, markdown — and the agent uses them to answer caller questions with real facts instead of guesses.

Full call recording with automatic transcription. Every call your agent handles is saved with a playback player and searchable transcript in the call log.

Infercall is now available with local phone numbers across four countries. Pick your region, choose a number, and your agent answers with the right accent and local knowledge.