Business knowledge

Your information. Ready when they ask.

Opening hours. Parking. The service you offer but haven’t put on the homepage yet. Give your receptionist the everyday details that otherwise keep bringing callers back to you.

Start with your website

Routine questions answered without another interruption.

A visual walkthrough

A customer wants to know what to do before an appointment.

Bring the details together.

Start with your website and add the service information that matters to callers.

WebsiteServices and hours

DocumentPreparation guide

Reviewed business informationReady for review

Website: Services and opening hours
Document: Appointment preparation guide

Read the complete example

Bring the details together.
Start with your website and add the service information that matters to callers.
Website
Services and opening hours
Document
Appointment preparation guide
Make the answer yours.
Check imported information, remove old instructions and add the missing detail.
Preparation
Arrive ten minutes early
Parking
Customer spaces behind the building
The caller gets a useful next step.
The receptionist can explain the preparation and parking information you supplied.
Question
What should I do before arriving?
Answer
Preparation and parking explained

Start with what you already have.

Import public website content and add documents such as menus, manuals, catalogues, price lists and FAQs. The knowledge area supports documents and text extraction from supported images, so important details do not all need to be typed again.

Keep rules beside the answers.

Hours and prices are only part of the job. Add cancellation policies, service areas, estimate boundaries and when to involve a person. A receptionist should know when an answer is in your information and when a question belongs with the team.

Change the information as the business changes.

Review imported content before using it, check that uploads finish processing and remove outdated documents. Test the questions customers actually ask. If the answer is missing, add the information rather than expecting the receptionist to invent it.

MAKE IT YOURS

Set up the useful part.

Website import works best on public text pages. Login-only pages and heavily scripted content may need a document or manual information instead. Upload limits are shown in the knowledge area.

Import your public website or start with business details.
Upload current documents and check their processing status.
Test service, price and policy questions; correct the answers before connecting calls.

Good questions.

Do I need a website?

No. You can start with your business details and add documents. A website is a convenient starting point, not a requirement.

Can it explain prices without giving a firm quote?

Add your price ranges and the conditions for an estimate. Tell the receptionist when a final price needs assessment or approval by your team.

Can it give clinical advice?

Reception information is separate from clinical advice. Dental practices can inspect an optional reception pack, off by default, but clinical decisions and urgent care remain with the practice.

GIVE YOUR WORK THE ATTENTION IT DESERVES

Start with your business.

Bring your website. Review the receptionist. Choose what it handles.

Meet your receptionist