Messages & notifications

A message you can actually act on.

“Please call me” leaves most of the work to you. Infercall collects the reason for calling and the contact details, so your next conversation can start closer to the answer.

Start with your website

Know who needs you, why, and what to do next.

A visual walkthrough

A customer wants a callback about an existing service enquiry.

Take the message directly.

The caller asks to leave details rather than speak to someone now.

Callback message“Please ask the team to call me”

Name · callback number · reason

→ Team reviews and returns the call

Caller request: Please ask the team to call me
Path: Message-taking

Read the complete example

Take the message directly.
The caller asks to leave details rather than speak to someone now.
Caller request
Please ask the team to call me
Path
Message-taking
Make the callback useful.
Confirm the caller’s name, number and reason for getting in touch.
Contact
Name and callback number
Message
Question about an existing enquiry
Give the team the short version.
The message and call information help the team prepare the follow-up.
Record
Structured message
Owner action
Review and return the call

Useful without a failed transfer.

Message-taking works when the caller asks for it, when your handling rules call for it or after a failed transfer. The receptionist asks for the details instead of making the caller wait through a ring-out they never wanted.

Read the short version first.

Call summaries and post-call notifications help you see what happened between jobs or appointments. Open the conversation when you need more detail. Keep owner notifications distinct from a text or email sent to the customer: those have their own sending requirements.

Make the next action obvious.

Review the request, callback details and any suggested follow-up before acting. A captured message is a handover to your team, not a promise that a callback or booking has already happened. Set expectations that match your business’s response routine.

MAKE IT YOURS

Set up the useful part.

Summaries and suggested actions help you review a conversation; check the transcript or recording when an important detail needs confirmation.

Decide the details your team needs for a callback.
Set message and transfer instructions for your agent.
Review notification preferences and test the handover with your team.

Good questions.

Is this just recorded voicemail?

Infercall asks questions and captures a structured message. A recording, when enabled and permitted, is a separate way to review the conversation.

Can I see what the caller actually said?

Use the call detail view for the transcript and available recording, subject to your recording settings and applicable consent requirements.

Does a notification mean the customer was contacted?

No. An owner notification tells your team what happened. Customer SMS and Gmail follow-up are separate actions.

GIVE YOUR WORK THE ATTENTION IT DESERVES

Start with your business.

Bring your website. Review the receptionist. Choose what it handles.

Meet your receptionist