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Call History & Voicemail

Review your calls, listen to voicemails, and follow up with customers.

Quick start

  1. Go to Dashboard → Calls.
  2. Click View voicemail only.
  3. Open the call and review the message details.
  4. Call the customer back or action the job.
Need help with voicemail setup? Contact support@infercall.com.

1) Calls → Voicemail Inbox

Use this view to focus on voicemail first. It helps you work through missed transfer calls quickly.

  • View voicemail only narrows the list to voicemail items.
  • Search + time filters help find the right caller fast.
  • Show all calls takes you back to normal call history.
Calls page with voicemail inbox filter selected
Calls page using the voicemail-only inbox filter.

2) Call detail → Playback and actions

Open the voicemail call detail to see what happened, then decide next action with confidence.

  • Recording area shows playback status.
  • Conversation timeline shows transfer and voicemail steps.
  • Summary and intent help prioritize callbacks.
Voicemail call detail with timeline and playback area
Voicemail call detail view with timeline and recording state.

Troubleshooting

  • No voicemails showing up: make sure call transfer is configured on your agent and calls are going to voicemail when nobody picks up.
  • No notifications: check that a notification email is set on your agent's transfer settings.
  • Can't play recording: check your data retention settings haven't expired the recording.
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