Call History, Recordings & Voicemail

Quick start

1. Go to Dashboard → Calls.
2. Use filters to focus on all calls, recorded calls, messages, or voicemail items.
3. Open the call and review what happened.
4. Call the customer back, action the job, or mark the follow-up done.

1) Understand what happened

Infercall separates the important call outcomes so you know the right next step.

• Transferred to owner means the caller reached the phone number you set for handoff.
• Message taken means Infercall collected details for you to follow up.
• Voicemail recorded means a transfer did not connect and the caller left a recording through Infercall.
• Recorded calls are calls with saved audio ready to play from the call detail view.
• Search + time filters help find the right caller fast.

2) Call detail → Playback and actions

Open a call detail page to see what happened, then decide the next action with confidence.

• Recording area shows playback when saved audio is available.
• Conversation timeline shows message, transfer, and voicemail steps.
• Summary and intent help prioritize callbacks.

Troubleshooting

• Looking for a message after a transfer: Infercall resumes the conversation after an unavailable transfer and captures a structured message. Your phone's own voicemail is separate: a call that reaches it has connected to your phone line.
• No recorded calls showing up: make sure call recording is turned on and the call has had a few minutes to finish processing.
• No notifications: check that a notification email is set on your agent's transfer or message settings.
• Can't play recording: check your data retention settings haven't expired the recording.