Analytics

What You'll Find

The analytics dashboard gives you insights into:

• Call Volume — Track calls over time.
• Busiest Hours — See when calls come in.
• Response Latency — Monitor AI response times.
• Caller Mood Distribution — Understand caller satisfaction.
• Cost Tracking — Project monthly spending.
• Agent Performance — Compare your agents.

Date Range Selection

Use the date range selector at the top of the analytics page to filter data.

• Quick Ranges: Last 7 days, Last 30 days, This month, Last month.
• Custom Range: Click the calendar icon to select specific start and end dates.

Call Volume Chart

The call volume chart shows your daily call counts over the selected period.

• Trends — Are calls increasing or decreasing?
• Peaks — Which days are busiest?
• Anomalies — Unusual spikes or drops.

The chart also shows a comparison to the previous period (dotted line) so you can track growth.

Busiest Hours Heatmap

The heatmap shows call volume by day of week and hour of day, helping you identify your peak call times.

• Rows — Days of the week (Monday → Sunday).
• Columns — Hours of the day (12am → 11pm).
• Color intensity — Darker = more calls.

Response Latency

Latency measures how quickly your AI agent responds during calls. Lower latency means more natural conversations.

• P50 — Median response time (50% of responses are faster).
• P95 — 95th percentile (captures outliers).

Typical P50 latency is under 500ms. If you see consistent spikes, it may indicate network issues or high load periods.

Caller Mood Distribution

The sentiment chart shows the breakdown of caller moods across all calls.

• Positive — Satisfied callers (😊).
• Neutral — Standard inquiries (😐).
• Negative — Frustrated callers (😟).

A healthy ratio is mostly neutral/positive. High negative sentiment may indicate issues with the agent's responses.

Cost Tracking

Track your actual costs and projected monthly spend based on current usage patterns.

• Historical costs — Actual spend over time.
• Projected costs — Forecast based on trends.
• Monthly estimate — Expected bill at month end.

Agent Leaderboard

Compare performance across your agents (useful if you have multiple agents).

• Call count — Total calls handled.
• Average sentiment — Caller satisfaction.
• Average latency — Response speed.
• Success rate — Calls completed without issues.