Call records & insights

The short version first. The detail when you need it.

You shouldn’t have to replay a whole working day to find out what happened. Start with the call summary, then open the conversation when a detail deserves a closer look.

Start with your website

A clearer view of the calls and the work they leave behind.

A visual walkthrough

The owner reviews an enquiry between appointments.

Find the reason for the call.

Start with the summary and recorded outcome.

Call summaryService enquiry · follow-up

ConversationTranscript · recording when available

Period reviewActivity · durations · outcomes

Reason: Service enquiry
Next action: Team follow-up requested

Read the complete example

Find the reason for the call.
Start with the summary and recorded outcome.
Reason
Service enquiry
Next action
Team follow-up requested
Go back to the conversation.
Open the transcript and an available recording when the precise wording matters.
Transcript
Conversation detail
Recording
When enabled and permitted
Look beyond this one call.
Analytics helps you review call activity, durations and outcomes across the period.
Activity
Call volume and busy periods
Review
Outcomes and follow-up themes

Find the calls that need attention.

Use the calls list and detail view to review summaries, outcomes and messages. Suggested themes, sentiment and follow-up actions help you orient yourself, but they are aids to review rather than a substitute for checking an important conversation.

Keep the original conversation available appropriately.

Transcripts and available recordings let you check what was said. Recording depends on your settings and applicable consent requirements. Choose the recording and data settings that fit your business and make sure your team understands its responsibilities.

Use patterns to improve the front desk.

Review call volume, duration, busy periods and outcomes. Repeated service questions can reveal information worth adding to your knowledge base. Repeated handovers can help you revisit your booking or transfer instructions.

MAKE IT YOURS

Set up the useful part.

AI summaries, sentiment and suggested actions can need correction. Verify significant details before making decisions that affect a customer.

Review call recording, privacy and notification settings.
Open recent call details and check the summary against the conversation.
Use recurring questions to update knowledge and handling instructions.

Good questions.

Do I need to listen to every recording?

No. Start with summaries and outcomes. Use transcripts or recordings when the exact detail matters.

Are recordings always available?

No. Availability follows recording settings and applicable consent requirements. Do not assume every conversation has a recording.

Can I monitor usage as well as calls?

Yes. Review usage and billing in your account and choose allowances that fit your business. See pricing and the billing guide for the current plan terms.

GIVE YOUR WORK THE ATTENTION IT DESERVES

Start with your business.

Bring your website. Review the receptionist. Choose what it handles.

Meet your receptionist