Busy doesn’t have to mean unavailable.
Callers can have separate conversations at the same time, so one long enquiry need not hold up the next. Call usage counts towards your plan’s minutes.
Call answering
Give the job your attention. We’ll take the call.
The phone doesn’t know you’re halfway through a job. Infercall answers incoming calls, helps with the question and moves the enquiry forward while you stay with your customer.
Start with your websiteMore callers helped. Fewer interruptions to the work in front of you.
A visual walkthrough
Two customers call at the same time. You’re already with another.
One business number. Separate conversations.
Both callers reach the receptionist without waiting for the other conversation to finish.
Owner stays with the customerSeparate call records for the owner
Caller oneService question
ReceptionistAnswering
Caller twoAppointment enquiry
ReceptionistAnswering
- Caller one
- Asks about a service
- Caller two
- Wants an appointment
Read the complete example
- One business number. Separate conversations.
Both callers reach the receptionist without waiting for the other conversation to finish.
- Caller one
- Asks about a service
- Caller two
- Wants an appointment
- Each call follows its own next step.
Answer the first caller’s service question and book the second caller’s appointment through Google Calendar.
- Service question
- Answer from business information
- Appointment enquiry
- Create the agreed calendar appointment
- You return to the useful details.
Review what each caller needed and the outcome, rather than trying to piece together missed rings.
- First conversation
- Question answered
- Second conversation
- Booking outcome recorded
Keep the number your customers know.
Forward your existing business number to your Infercall number, or advertise the new number directly. Choose all-call forwarding or your provider’s busy and unanswered options. The forwarding guide helps you find the right setup without replacing the number on your signs.
An answer is the beginning, not the whole job.
Give your receptionist your services, questions and next steps. It can qualify an enquiry, book through a supported connection, transfer a caller or take a message. You decide which work belongs with it and which needs your team.
Give each line the right receptionist.
Assign your phone numbers to the agents that should answer them. This lets different lines use the appropriate business information and greeting. A paid plan includes the first number; additional numbers have their own monthly charge and require checkout before they are provisioned. Available countries, number types and verification requirements appear during setup.
MAKE IT YOURS
Set up the useful part.
- Review your business information and greeting.
- Choose a plan and prepare an eligible phone number.
- Set forwarding with your phone provider, then test the caller journey.
Good questions.
When does Infercall answer my calls?
You choose. Forward all calls from your existing number to Infercall, or use your provider’s busy or unanswered options when you want to answer first. Calls made directly to your Infercall number go straight to your receptionist. Set up call forwarding
Is 24/7 answering the same as automatic forwarding at closing time?
No. You choose when to forward your calls. You can turn forwarding on when you finish work and off when you return, or leave busy and unanswered forwarding on. Infercall can answer around the clock; setting business hours in Infercall doesn’t switch your phone’s forwarding on or off.
Can I try the receptionist before connecting calls?
Yes. Set up your receptionist, then call it yourself or test it in your browser. Make changes until you’re happy. Calls to your existing business number stay where they are until you choose to forward them to Infercall.
GIVE YOUR WORK THE ATTENTION IT DESERVES
Start with your business.
Bring your website. Review the receptionist. Choose what it handles.
Meet your receptionist